Date: April 24, 2011Group Name: Easter Brunch
Event Time: 10:30am - 3pm (3pm last seating)
Covers: Reservations for 719, Actual covers 687
Room Setup: Assorted table sizes
Food Presentation: Kitchen did a good job for food presentation. Again this year, no large platters were used, just small platters that were easy to swap out. Less waste this way. A slight delay around 12:30pm in getting more Eggs Benedict but kitchen staff worked quickly to cook them. Customer not affected by this delay. One customer commented that they would have liked to see "king crab legs" on the buffet (yeah sure). Overall no issues from the kitchen, another good job done.
Service Plan: Wait staff did a good job and worked within their 9 teams. All tables were reset quickly (helped greatly by the 4 bussers). Food runners worked well, even the new waiter (he seemed a little overwhelmed at first but held it together).
Other Items: Much less liquor was consumed this year than in past. Only a few glasses of wine and 9 Mimosas.
Guest Comments: This is where we did very well. Many great comments were given. I have attached 4 comment cards this this report. I gave out many of my business cards to guests that wanted to return for Mother's Day. Overall a very good day.
Hey, fellow Banquet Managers. What was YOUR captain's report like?
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3 comments:
Thank you for your blog! Just found it today and spent the last hour reading through your posts. I am on my third year of banquet supervising myself. I know all too well that some of the stuff that happens I couldn't make up if I wanted too. Anyways thanks again =)
Glad you like it, come back soon.
Greetings from sunny Poznan, Poland :)
First of all, I'd like to say that I'm sorry that you don't write in your blog anymore - I found it a truly funny, entertaining read (especially about the boxes).
I have a question for you, if you still reply to comments - just...how do you manage to cater for so many people in one day? I'm just a marketing guy, but I truly admire such scale - I see the organisation that goes into preparing 40 breakfasts - but nearly 700 covers is...wow.
Please reconsider not writing anymore - I really enjoyed reading this :)
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